Refund & Cancellation Policy

                                                           Thank you for choosing S&S Embroidery. 

We strive to provide high-quality embroidery products and services to our valued customers. Please review our Refund Policy outlined below:

All Sales Are Final:

As an embroidery business, many of our products are customized or personalized according to our customers' specific requests. Due to the unique nature of these products, we cannot accept returns or provide refunds once an order is placed and payment is received; it is considered a final sale. We do not offer refunds.

Quality Assurance:

We take great care to ensure the highest quality standards in our embroidery work. Prior to completing an order, we conduct thorough quality checks to maintain the integrity of our work. If there is an error on our part, we will make every effort to fix it. If the artwork/spelling sent to us was incorrect BUT approved prior to the work being done, then it will be the customer’s responsibility to pay for the correction.

Order Cancellation:

If you wish to cancel an order, please notify us as soon as possible. However, please be aware that if work has already begun on your customized product, we may not be able to cancel the order. In such cases, the order will be considered final, and payment is still expected.

CUSTOMER SUPPLIED ITEMS:

Please note that, in line with our company policy, we do not replace customer-supplied items. However, we remain committed to providing excellent service. If an issue arises with a customer-supplied item, we may offer a service credit equal to the value of the work performed, based on a case-by-case review. This policy helps us ensure fairness and transparency in all our business practices. We appreciate your understanding and continued support.

If you have any questions or concerns regarding this policy, please feel free to contact us at: snsembroideryct@gmail.com or call: 860-352-8432

By placing an order with S&S Embroidery, you acknowledge and agree to abide by our Refund Policy as outlined above.